Personal Data Processing Policy – Contact Form

SANEZOO EUROPE, registered office at Vlněna 526/7, 602 00 Brno, Company ID: 06425259, registered in the Commercial Register maintained by the Regional Court in Brno, File No. H 618 (hereinafter referred to as the “Controller”), hereby informs users of its website about the method and scope of processing personal data provided through the contact form.

1. Data We Process

When you fill out the contact form, we process the following personal data:
• first and last name,
• email address,
• phone number (if provided),
• message content.

2. Purpose of Processing

Your personal data is processed solely for the purpose of:
• responding to your inquiry or request,
• subsequent communication regarding our products and services,
• maintaining communication records for the protection of the Controller’s rights.

3. Legal Basis for Processing

The processing of personal data is carried out based on:
• Article 6(1)(b) GDPR – performance of a contract or steps taken prior to entering into a contract, if your inquiry concerns our products or services,
• Article 6(1)(f) GDPR – the Controller’s legitimate interest in responding to your inquiries and maintaining records of communication.

4. Data Retention Period

Personal data is retained for the time necessary to process your request and subsequently for a maximum of 12 months from the last communication, unless a longer retention period is required by law.

5. Recipients of Personal Data

Your personal data is not shared with third parties, except for:
• IT service and hosting providers ensuring the operation of our website,
• public authorities, if required by law.

All recipients are contractually bound to maintain data confidentiality and protection.

6. Data Subject Rights

In connection with the processing of your personal data, you have the following rights:
• the right to access your personal data,
• the right to correct inaccurate or outdated data,
• the right to erasure (“right to be forgotten”),
• the right to restrict processing,
• the right to object to processing,
• the right to data portability,
• the right to lodge a complaint with the Office for Personal Data Protection (www.uoou.cz).

7. Exercising Your Rights

You may withdraw your consent or exercise any of the above rights at any time by contacting us in writing at info@sanezoo.com or by mail at the company’s registered address.

8. Automated Decision-Making

No automated decision-making or profiling takes place when processing personal data via the contact form.